DELIVERY AND RETURNS

Delivery & Returns

We encourage you to contact us with any questions or concerns regarding any of the goods we carry  prior to placing your order. While comfort preferences vary with each individual, We will always provide the best available information to ensure that you are entirely satisfied with your purchase.  

Orders selected to ship "Expedited" or  "2 Day" ship over the course of two business days after an order has been processed/verified by our team. Processing times may range from same day of order - three (3) days from order date. All packages sent must also require a signature and the shipping address must match the billing address. 

Winter Weather

Because of potential inclement weather in the midwest area, there may be a delay in the shipment of orders. We sincerely regret the inconvenience. If you have any questions, please don’t hesitate to contact us at laces.customerservice@gmail.com.

Returns

Laces accepts returns on domestic orders for store credit only on items purchased at lacesllc.com. Return requests must be submitted within 24 days of receipt and will only be accepted within this time frame. Once items are received, they will be rigorously inspected for condition to ensure the item is unworn and to confirm that all materials are in tact. If the purchased item is not deemed to be unworn, store credit will not be issued and the return will not be honored. Returns may take up to 5 business days to process. Store credit will be issued for the product price paid for the item less a 10% restocking fee and return shipping. Store credit is available to use only on lacesllc.com and is non-transferable. To submit a return request please contact us via email at: laces.customerservice@gmail.com. Returns must be posted and in transit within 3 days upon acceptance of return. 

For international orders, all sales are final except in cases where there is a fulfillment error by Laces. 

Items purchased as a "final sale" are a final sale.

All items purchased on sale or during promotional events are considered Final Sale and not elligeble for return.

Shipping and Handling

 We do not accept C.O.D.’s on returned and exchanged items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Please contact us with questions: laces.customerservice@gmail.com. Please note that we do not cover the cost of duties or taxes for their respective territories. 

Cancellations

If you would like to cancel your order please contact us within one (1) hour of the order being placed. Cancellation requests made after one (1)  hour of order placement must follow our normal returns procedure. If a cancellation request is submitted while an order is being processed at our warehouse then the request will be declined. Order cancellation requests placed within the one (1) hour window are not guaranteed. 

Defective Merchandise

We do not guarantee the exchange or credit for a defective item. If you believe you received the wrong product, please clearly explain the mistake via email to laces.customerservice.com. We will reimburse shipping charges, only on items declared defective (up to $10.00).

Early Access 

Orders placed for Early Access items are not guaranteed until tracking information is confirmed. 

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